Your consumer rights are not affected. We take great care in preparing clients pianos and never expect a return. We would always endeavour to make any repairs before a return is considered. With our 70 years established experience there is very little we cannot repair on a piano. As time elapses the amount of refund diminishes and wear and tear becomes a consideration if returns are requested. Transport costs are paid by the returner/client at no expense to Dorset Pianos. It is not Dorset Pianos responsibility to pay for returned pianos transportation. Transportation arranged by clients should be confirmed acceptable prior to booking return as Dorset Pianos insists on insured, experienced adequately equipped professional piano transport companies are used. We can always reccomend transport companies. A full refund would be given in the same name that the original invoice was in.