Returns Policy

Your consumer rights are not affected and we offer a 14 day change of mind returns policy. We take great care in preparing clients pianos and never expect a return. We would always endeavour to make any repairs before a return is considered. With our 70 years established experience there is very little we cannot repair on a piano. As time elapses the amount of refund diminishes and wear and tear becomes a consideration if returns are requested.

Transport costs are paid by the returner/client at no expense to Dorset Pianos. It is not Dorset Pianos responsibility to pay for returned pianos transportation.

Returned pianos transportation will only be made by our own in house transport company who have the necessary skills, experience, insurance and equipment required to secure the safe transit of our piano. Payment for returns is required up front and would be invoiced ahead of time and paid in full.

Lockdown Christmas Remote Purchase

During lockdown we have secured your piano purchase with a 14 day no fuss returns full refund policy, you the buyer would just have to pay for the return transport cost of which we can quote before you purchase.

In difficult times it’s our duty to make a piano purchase easy, hassle and stress free.

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